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Help Desk OnlineTM is a fully automated web based help desk. Written in Perl it can be easily installed on your website. As soon as you replace your support email link with Help Desk Online you will be in full control over your customer support operations:
Date Added: Aug 22, 2008 Downloads: 10 Rating: 0.00 Votes: 0
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A powerful program for helpdesks and work-teams to handle and manage projects and customer service. A ticket is assigned for each issue and the user can later lock/modify/add/close the ticket. It features user-logins, personal profiles and interface, different languages and email functions.
Date Added: Aug 22, 2008 Downloads: 10 Rating: 0.00 Votes: 0
This real time chat support software is the very same software that runs our own Live Advisor system. Featuring auto chat window pop-ups with audio alerts, your administrator is sure to get notified of every new chat session. With the auto hyperlink feature, your administrator will save time and be more efficient.
Date Added: Aug 22, 2008 Downloads: 10 Rating: 0.00 Votes: 0
AtomicDesk supports Web-based and POP3 mailbox requests handling. Intelligent autoresponder system can reduce workload of support staff by sending the best-matching answers from FAQ/knowledge base. Comprehensive overall usage statistics and efficiency reporting module. Search engine uses fuzzy logic alorithms to improve FAQ/knowledgebase search results.
Date Added: Aug 22, 2008 Downloads: 10 Rating: 0.00 Votes: 0
ActivDesk SQL is a feature rich web based help/support desk system. In today's information age, your customers deserve and demand great customer support. ActivDesk has been designed for this from start to finish, no matter how demanding the task. Manage support requests & questions from customers with ease in an organized and professional manner. ActivDesk also eliminates any spam related problems when dealing with customers or potential customers. It comes with fully customizable customer control panels, admin panel, support staff access levels, knowledge base functionality and many more.
Date Added: Aug 22, 2008 Downloads: 10 Rating: 0.00 Votes: 0
PerlDesk is a fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests, with built in tracking and response logging it is an ideal solution for companies with one or more members of staff or for those who want to organise client support.
Date Added: Aug 22, 2008 Downloads: 10 Rating: 0.00 Votes: 0
Cgiresource.de - Supportsystem is a Unix compatible ticket-ID based support system. Users can add their questions, have full control of their tickets and can access their status anytime. The admin receives the mail and answer the question via Web. The script requires MySQL and some other Modules. You can change the design easily and change the names of the CGI-Files.
Date Added: Aug 22, 2008 Downloads: 10 Rating: 0.00 Votes: 0
Ascad Support System is a multi-platform compatible script that is loaded with both a ticket and livechat system, and brought together in an easy-to-use control panel, you'll finally be able to give your customers the support that they deserve. AdSupport comes with free installation and support.
Date Added: Aug 22, 2008 Downloads: 10 Rating: 0.00 Votes: 0
With Pop Service installed on your site you can provide real time live customer service for your customers, clients, users, etc.
Date Added: Aug 22, 2008 Downloads: 10 Rating: 0.00 Votes: 0
OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You're going to love the OTRS!
Date Added: Aug 22, 2008 Downloads: 10 Rating: 0.00 Votes: 0
